Ordering

We can only take orders over the website as it is the easiest and most secure way to order our parts and the method that we prefer because there is less chance of something like an address being wrong.  We also sell on Etsy, so search for Chainsaw Graphics on there. 

During the checkout on this site, you can choose either Pay with Credit Card, Pay by PayPal, Applepay or by Phone.  If you would prefer to send money through the mail, choose pay by phone and contact us to get the correct information on where and what to send. 

Orders are usually processed the within a week and in the order they are placed.  All of our products are made to order unless specified. We are not Amazon, and do not, cannot ship the same or following day, almost all products are made to order.  Apparel is not stocked in house, and orders are shipped directly from our printer to you.  They typically ship within 5-7 business days from when the order is placed.  

Shipping

We now ship with FedEx and USPS.  Once the shipment has left our hands we cannot change how fast the package is delivered and we are not responsible for delays in delivery.  Customs fees and taxes are the buyers responsibility, as we do not charge them or determine how much they will be.  Free shipping on some products is eligible only in the United States.  

We reserve the right to choose what countries our product ship to.  If your country is not showing up as an option feel free to contact us.  **We do NOT ship to China or any address associated with a Chinese Address**  

Frequently Asked Questions

Most of your questions about a specific part can be found on that parts individual order page.  Please refer to them, or the instructional videos to see if any of your questions have already been answered. 


Can you ship anywhere in the world?

Yes, we can ship anywhere in the world.  Be sure to check your countries status on receiving packages from the US 

Can I exchange my part for the same part you just announced you made a change on?

Every part I make I am constantly tweaking, modifying, and improving.  There are always revisions, sometimes only after a few parts have been made I will redesign and remake a mold to improve something that I see needs to be changed.  Because of this reason, and always evolving and always changing I cannot offer exchanges.  Most of the time the change is so small and makes no difference other then giving me a piece of mind about the part I am putting out.  Other times the changes are a little more drastic and even the dimensions may differ, but over all it is the same part and there is no need really to want to exchange it for a new one. 

I am passing through town, can I come to the shop to buy a part?

We have no shop, we have no storefront, we have no door with an open sign.  Everything we make is made in a small garage in a residential neighborhood.  While there is no real shop to come tour, or store to visit I would be happy to sell you a part in person if you happen to be traveling through our little town.  I have even delivered parts directly to customers in my area, and installed the parts directly on their bikes for them.  


I have an issue with my product, what can be done?

Its very rare that a customer has an issue with one of our parts, but it does happen that I may of overlooked something before it went into the box.  If you have a problem for any reason at all please contact us any way you choose from our Contact Us page on the website.  Most of our parts carry a 14 day money back guarantee if your unhappy for any reason.  You will also want to read our Terms and Conditions page to see what is eligible for a full refund or partial.  We strive to make the customer happy, and we are willing to work to fix the problem and ask that you give us a chance at doing so.  If you return an item, you are responsible for the return shipping.

My tracking numbers says the item was delivered, but I don't have it!

 First please contact whoever was the carrier of the product (FedEx or USPS) and ask them where it was delivered at. 9 out of 10 times they can tell you where exactly it was left and problem solved.  If by chance your package isnt found,.. please contact me and I will contact FedEx in your behalf to find the package for you. If your item was shipped USPS, and you cannot find it after contacting  your local post office I can make a claim only if the package has not been declared as delivered.  Once they mark it delivered,.. I cannot make a claim and unless you requested insurance on the item, there isnt much either of us can do. 

I haven't gotten a confirmation of my order or tracking information!

Our Shipping days are usually Mondays.  We occasionally will ship on other days as well, but due to workload and demand, sometimes your order may take up to 5-7 days to build before it can ship.  Keep in mind, I am not Amazon, and most times I am working around the clock to just keep up with demand and usually don't have a lot of inventory sitting on the shelf ready to ship.   

If you are still not seeing any kind of tracking information, chances are your spam folder grabbed the email.  Please check the spam folder, promotion folder, and any other type of folder that the email may of went to instead.